A&B Business Solutions has proudly achieved the prestigious Toshiba ProMasters Elite Certified Dealer status once again. This significant milestone highlights the dealership’s unwavering dedication to providing exceptional service and support. The Elite certification is a testament to the quality of service and the continuous improvement and training that distinguishes A&B Business Solutions in the competitive Toshiba product servicing landscape.
The Toshiba ProMasters certification is a recognition program for authorized Toshiba dealers whose service execution, training, and customer service meets or exceeds Toshiba’s established levels of service performance. In 2025, only 52 dealerships received this esteemed award.
“On behalf of Toshiba America Business Solutions, we extend our heartfelt congratulations to A&B Business Solutions for achieving this elite certification.” – Kenneth Hiteman, V.P – Services and Technical Support, Toshiba America Business Solutions, Inc.
A&B Business Solutions excelled in Toshiba’s rigorous evaluation process, demonstrating outstanding capabilities in several key areas:
- Service leadership
- Service technician excellence through continuous training from Toshiba
- First service call effectiveness
- Best-in-class service processes
- Use of genuine Toshiba parts and supplies
- Service call response time metrics
- Best-in-class device uptime metrics
- Help desk productivity and efficiency metrics
- Customer satisfaction metrics
A&B Business Solutions has been honored with the Toshiba ProMasters Elite Dealer status in the following years: 2018, 2019, 2020, 2021, 2022, 2023, 2024, and 2025.
“I am very excited to share with everyone on the service team another great accomplishment for the year: Toshiba ProMasters Certification. It is such an honor to be part of this TERRIFIC group. Let’s keep up the great work and continue to do AMAZING things for our customers and A&B Business.” – Dennis Dunn, VP of Service, A&B Business Solutions
Recognition from a leading company like Toshiba underscores the hard work and dedication invested in building a successful business. A&B Business Solutions remains committed to maintaining strong relationships with existing clients while embracing new opportunities to deliver outstanding service. Contact us today to learn more about our products and services.