A&B Business Solutions is honored to be selected and certified as a PROs Elite 100 Dealer. This elite recognition can only be awarded to one dealer in any market, and A&B Business Solutions is proud of our team that helped us get here!
What makes a PROs Elite 100 Dealer
The Office Imaging Dealer Commitment to achieve PROs Elite 100 certification begins with a complete assessment of their current service operations by the PROs executive team.
An action plan for achieving PROs Elite 100 benchmark standards for Service Excellence is developed from the results of this assessment by the PROs expert staff.
- The Dealer committed to executing the action plan and achieved the customer benchmarks
- The Dealer committed to train their Service Management in Advanced Service Management skills.
- The Dealer trained their Executive team in Customer focused leadership and strategic planning skills.
- The Dealer trained their whole organization in Elite Customer Relations Management skills
- The Dealer taught their Sales Reps how to develop customer solutions based on this certification.
- The Dealer committed to having their Service results audited on an ongoing basis by the PROs Elite team.
- The Dealer committed to ongoing coaching in the tactics to insure their audited customer results remain at or above the PROs standards.
- The Dealer annually attends roundtable discussions with other PROs Elite 100 dealers to develop technologies and solutions that resolve strategic issues facing the office imaging customer.
- The Dealer will earn certification annually to insure that their customers’ ongoing experience is consistent with the services offered by PROs Elite 100 dealers throughout the United States and select international markets.
What doing business with a PROs Elite 100 Dealer means for Customers
- The customer can rest assured that they are doing business with the office products company, in their local market, that has been recognized as the most admired for its Service Culture by its customers and by the nation’s Service benchmark execution specialist, PROs.
- The knowledge that the PROs Elite Dealer agreed to have its level of Service results continuously monitored and audited by the PROs proprietary Performance Improvement Virtual Operations Tool (PIVOT) to insure consistency of Service delivery to their Customers.
- The knowledge that the PROs Elite Dealer must earn certification through demonstrated service excellence, year after year, to retain this Elite Service status.
- Customers of a PROs Elite 100 Dealer can rest assured that the dealer’s service staffing is audited by PROs to insure that it is properly staffed and trained to industry productivity standards to deliver the level of Service they commit to their customers.
